Qualify what happened in these situations: QCM choice between risk/barrier/error
Situation 1:
Mr Martin complained that Mrs. Dupont (home helper) did not make his meal today; after interviewing the people concerned, we were able to identify the following elements. You will identify whether these elements are risks, barriers against risks or errors:
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Question 1 of 7
1. Question
that day Mrs. Dupont arrived late
CorrectIncorrect -
Question 2 of 7
2. Question
Mrs. Dupont texted her colleague that she would be late
CorrectIncorrect -
Question 3 of 7
3. Question
her colleague’s phone was discharged
CorrectIncorrect -
Question 4 of 7
4. Question
she was therefore unable to notify the beneficiary
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Question 5 of 7
5. Question
Mrs. Dupont arrived too late to prepare Mr. Martin’s meal
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Question 6 of 7
6. Question
Ms. Dupont, upset with the situation, did not take time to explain to Mr. Martin why she was late
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Question 7 of 7
7. Question
Mrs. Dupont warmed up a leftover of the day before for Mr. Martin
CorrectIncorrect