atHome + le mooc +

Skill #12: Adapt your action to unforeseen circumstances


In order to guarantee the quality of care and the safety of the beneficiaries, this sequence aims to make you aware of the importance of an appropriate posture in unusual or even emergency situations. As this skill only makes sense in a situation, the contents of the four levels propose to illustrate the posture to be adopted by examples of unforeseen situations encountered at home.

Thus, it is composed of four levels that progressively address elements related to hazard management, from the simple identification of a hazard or problem (level 1) to the adoption of a preventive attitude that avoids the occurrence of a difficulty (level 4). The expectations for each level are as follows:


Level 1 : « identify and report a problem»


  • Identify and characterise a problem or dysfunction;
  • Describe the difficulty identified;
  • Identify the contact person to solve the problem.


Level 2 : « adapt their behaviour in unusual situations»


  • React appropriately according to the difficulty identified by considering a set of solutions to the situation and choosing the most appropriate one.


Level 3 : « make proposals for adjustments to the problem»


  • Acting in an emergency situation;
  • Act so as not to aggravate.


Level 4 : « adopt a preventive stance with regard to the risks identified»
  • Anticipate the occurrence of a problem or difficulty.
  • Suggest and implement adjustments to improve the work environment before the difficulty occurs.


At each level, a validation exercise will measure the ability to react in context and move on to the next level.  At the end of the last level, you will be given a badge, which will testify to the success of the activities proposed in this sequence dedicated to hazard management.

Good navigation and good luck!

Skill #5: Manage information



In the video below you will discover why the skill “Manage information” is at the heart of the home helper profession.


In the following video you will see:

  • the various levels of skill #5
  • the objective of each level
  • information about assessment

Skill #6: Organise yourself in your professional activity



What does it mean “to be organised” for a home helper?

Discover it by viewing the introduction video below:



Here is how to organise yourself in a general way:




Maintaining the accommodation, helping with the toilet, preparing meals and getting someone up are activities inherent in the profession of home help.

Watch the 4 courses below, they will explain how to do these activities well.



2. washing:


3. Meal preparation:




Skill #2: Communicate in writing in the professional world

Communication is at the heart of our lives, professional or personal. Being able to communicate in writing is a necessary skill in many professional sectors. It is therefore a transversal skill in the sense that it can be mobilized in different professional situations and concern several trades. Transmissions, note taking, support in the acts of daily life (writing letters, shopping list…), writing is part of the practice of home help professionals.

To work on skill # 2, start by viewing the introductory course below:

Then you have to work on the different levels. Each level is made up of courses and exercises allowing you to apply and take ownership of the course content. At the end of each level, a validation exercise will allow you to test your mastery of the contents covered and to access the next level.

At the end of the third level, a badge will be allocated to you, which will testify to the success of the activities proposed in this sequence.

Good navigation and good luck!